GENERAL COMMENTS · Phone: 212-871-8290 (comments only—not for customer support)
CUSTOMER SUPPORT:
PLEASE READ THE FAQ FIRST! Before you call or email for help, please read the FAQ. It contains many guides to help you with most common questions, like "How do I get a new password?" and "How do I hear the stream?" and "How do I cancel my account?" Please read the FAQ here.
· Email: If you need technical or billing help, you can send us an email.
· Phone: (OnDemand Customers only) Please leave a message that includes your problem, phone number, the best time to call back, and your OnDemand/Premium username.
(646)-873-8720
· Chat: If you need immediate help, someone may be available via instant messenger. Please use the following screen names:
AOL IM screen name: bobdaap
Yahoo Messenger screen name: bobdaap